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How to book a teleconsultation at {{hospital.url}}:

Click on ‘Book appointment’ button next to the doctor that you would like to consult

  1. Login to the system
    • If you are a new member, fill in the details
      • For mobile number, please choose country code & enter your mobile number
      • An One time password (OTP) will be sent to verify your mobile number
      • Enter the OTP to verify and once OTP is verified, your account will be created and you will be logged into the system to book appointments
    • If you are an existing member, please click on “ Log in” at the bottom of the screen and fill in the details
  2. Booking an appointment
    • In the book appointment page, Select the symptoms that is shown or add new symptoms and upload relevant documents if any that you may want to share with your doctor and click Next
    Screen
    • There will be 3 options if the doctor is currently online or two options if the doctor is not online
    Screen
    • Video Consultation Now – If the doctor is online, this button will be visible & you can consult immediately with the doctor after making payment online
    • Video Consultation Later – You can choose a convenient time from the doctor’s schedule at a later date/time. Your appointment will be booked upon successful completion of payment
    Screen
    • Book Offline Appointment – This will require a visit to the hospital. You can book a time slot & pay the fees at the hospital
    • Click Proceed to Payment to pay using the payment gateway by providing the necessary details
    • Once the payment is completed, your appointment will be confirmed with the appointment details
    Screen
    • An email and SMS of the appointment details will be sent to the email address and mobile phone as well
  3. At the time of the video consultation
    • Please make sure that your device(laptop or mobile) is equipped with the following minimum requirements:
      • Mobile Phone: Android Chrome Browser or iPhone Safari Browser
      • Laptop: Chrome/Firefox/Safari
      • Internet Connectivity for good clarity in the video/audio
    • If you are logged into the dashboard on your device, you will get a ringer on your device to join the call.
    • You can also click on the link in sms or email that was sent when you booked the appointment